We value your feedback
At Yorkshire Baby Scan, we are committed to providing a safe, professional and caring service. We welcome your feedback, comments and concerns, as they help us to continually review and improve the care and experience we provide.
How to give feedback or make a complaint
If you have a concern about any aspect of your care or your experience with Yorkshire Baby Scan, please let us know as soon as possible.
You can contact us by:
Email: info@yorkshirebabyscan.co.uk
Telephone: 01904 413669
You can also speak to a member of our team during your visit. We will listen to your concerns, investigate complaints appropriately and take any necessary action where a problem or failure is identified. We will provide you with an explanation of the outcome of your complaint. We aim to make our complaints process accessible to everyone. If you require additional support to make a complaint or have communication needs that we should be aware of, please let us know and we will do our best to assist you.
What happens to your complaint?
Your complaint will be treated seriously and handled appropriately and confidentially. We will review the information provided, investigate the concerns raised and respond to you with the outcome. If your complaint relates to the care or treatment you received, it will be reviewed through our clinical and governance processes where appropriate. If you remain dissatisfied following our response, we will explain what further options are available to you. We use feedback and complaints to help us identify opportunities for learning and improvement.
